Customer Service 415.939.4998

ORDERING OPTIONS

Our handmade jewelry and other products are available on this site whenever you are inspired to shop--24 hours a day. If you would like to speak with someone in person, we absolutely love to answer questions ..so please don't hesitate to call our customer service department at 415.939.4998. We are also happy to assist you with special ordering that item or locating a retailer in your area. If you prefer to locate a store near you yourself, please visit or STORES page and scroll down the list of over 300 retailers that carry our line.

ORDER PROCESSING

All Robindira Unsworth jewelry is individually hand-made upon order. It can take up to 7 working days for our artisans to fabricate your jewelry after your order is placed. Please note that as each item is made-to-order, your credit card is charged when you place your order. Though we try our best to keep our online boutique updated, at times certain designs will be unexpectedly popular and raw materials may be out of stock, or back-ordered. If for some reason the materials for your order are not in stock and we will not be able to ship your order within 7 business days, we will contact you with a timeline for the completion of your order. For custom orders (lengthening or shortening a necklace, etc), please email us at customerservice@robindira.com or call 415.939.4998.

All of our orders are packaged in our classic Robindira Unsworth jewelry boxes. If would like an extra-special touch, we do offer gift packaging. See information below regarding GIFT WRAPPING.

After your order has been submitted, a "Thank You" page will be displayed and your order number will be provided, confirming that your order was successfully received. An email confirming receipt of your order should arrive shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us at 415.939.4998 or email us at customercare@robindira.com. To ensure delivery of your confirmation email to your inbox, please add customercare@robindira.com to your safe list.

When we ship your order, we will email you a shipment confirmation email with a tracking number to track your package online. You can also track the status of your order online by logging in to your account information on the MY ACCOUNT page.


PAYMENT METHODS

We accept the following credit cards for purchases on robindira.com or for phone purchases: American Express, VISA, and MasterCard. When you place your order, your credit card is charged. You can also pay for all or part of your order with a discount coupon (see below) or Web store credit.

DISCOUNT COUPONS

How to redeem a discount coupon:

Enter your coupon code on the "Payment Information" page. This will apply discounts and credits to your total. If the discount coupon does not cover the entire amount due, you can pay the remaining portion of your balance via credit card. If you would like to pay for your order with a Web store credit, please contact our customer service department at customerservice@robindira.com or call us at 415.939.4998.

GIFT WRAPPING

All of our orders are packaged in our classic Robindira Unsworth jewelry boxes. If would like an extra-special touch, we do offer gift packaging. For an additional $6, we will include our signature Robindira Unsworth gift bag and tissue paper so that you can present your gift with style. We will also include a hand-written card with the message of your choice.

To add this to your order, simply select “GIFT WRAP” during the checkout process. Please fill out your gift message in the required fields at checkout.

SALES TAX

Sales tax is automatically calculated based on your shipping address. All orders that ship within California are subject to a 7.25% sales tax.

INTERNATIONAL ORDERS

To place orders that will ship internationally, please contact our customer service department at customerservice@robindira.com or 415.939.4998.

SECURE ORDERING

All order information sent to robindira.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.

If you are unsure about ordering online, or have questions about our security policy, please feel free to call us at 415.939.4998 to place your order via phone.