Customer Service 415.939.4998

FAQ'S


I have forgotten my password—can you send it to me?
How can I check my order history and track a package?
What are your customer service hours?
Where is your store located?
Is your entire collection available online?
Do you have a catalog?
How can I find out about sample sales and Robindira Unsworth events in my area?
I saw your jewelry in a magazine, on TV, or on a celebrity—can you help me find that item?
What type of metal is used in Robindira Unsworth jewelry?
Why do the stones on my piece look different than those on the Website?
Can I replace a lost earring?
Can the length on a necklace be altered?
What is your return policy?
What is your repair policy?
Do you offer gift wrapping?


I have forgotten my password—can you send it to me?

Yes, you can go to your My Account page and fill out your email to have us send it to you.

How can I check my order history and track a package?

Please click here to go to your My Account page. Login with your username and password to view your order history and track your package. You can also email us at customerservice@robindira.com or call us at 415.939.4998, (M-F 10AM-5:00PM PST).

What are your customer service hours?

Our customer service hours are 10AM-5PM, PST. If a customer service representative is not available when you call, please leave a message and someone will contact you promptly between the hours stated above. You can also email us at customerservice@robindira.com. Please allow up to 24 hours for a response.

Where is your store located?

Our jewelry can be purchased at this online boutique, at Atelier at Robindira Unsworth (our Flagship Boutique in Sonoma County, California) or at over 200 retailers in the US and abroad. To view our list of retailers, please visit our Company Web site and click on "Store Locations" to view our list of retailers. If you need assistance locating a retailer in your area, please email us at customerservice@robindira.com or call 415.939.4998.

Is your entire collection available online?

Our site includes a limited, but representative selection of our line. If you are unable to locate an item on robindira.com, we are happy to assist you with a special order for any item in our collection, assuming availability of materials. We can also help you locate a retailer in your area that carries our line.

Please email us at customerservice@robindira.com or call 415.939.4998 for assistance if you are having difficulty locating a particular item.

Do you have a catalog?

At this time we do not have a retail catalog. We encourage you to explore our list of retailers, which includes several catalog companies. If you have an item you are searching for, please email us at customerservice@robindira.com or call 415.939.4998.

How can I find out about sample sales and Robindira Unsworth events in my area?

Be sure to join our Email List to keep up to date on sample sales, events in your area, and new product launches.

I saw your jewelry in a magazine, on TV, or on a celebrity, can you help me find that item?

Absolutely. Please email us at customerservice@robindira.com or call 415.939.49985 and we will help you locate that particular item.

What type of metal is used in Robindira Unsworth jewelry?

Our jewelry uses 100% genuine sterling silver, 18k gold, 22k gold vermeil, and oxidized sterling silver. The metal of a particular item is specified in its product description.

Why do the stones on my piece look different than those on the website?

All our designs are handmade by local artisans at our design studio. Stones used in our jewelry vary in size and color—natural inclusions and flaws may occur in a stone, but only and add to the beauty and uniqueness of each item. Our products are not machine made.

Can I replace a lost earring?

Yes, please click here to view our repair policy. Half pairs of earrings are half the price of a full pair of earrings plus shipping. Our ability to make a mate is dependent on availability of materials. We do not guarantee that materials will be available, but we will try our best to make a match for you.

Can the length on a necklace be altered?

Yes, we can alter necklace length. Please email or call us at 415.939.4998 to discuss having an item altered. Alterations typically incur additional charges. Please allow up to 2 additional weeks for delivery.

What is your return policy?

Robindira.com accepts items for exchange or merchandise credit only within 14 days after receipt. We only accept exchanges and merchandise credits for purchases from our online store.

For more information on our exchange policy, please click here.

What is your repair policy?

We will repair any item purchased through robindira.com. Items purchased through our retailers must be returned to the retailer to process the repair.

For more information on our repair policy, please click here.

Do you offer gift wrapping?

Yes. All of our orders are packaged in our classic Robindira Unsworth jewelry boxes with matching pouch inside. If would like an extra-special touch, we do offer gift wrapping. For an additional $6, we will tie our signature chocolate ribbon around your Robindira Unsworth jewelry box, and will also include a blank card for a personal gift message.

To add this to your order, simply select “GIFT WRAP” during the checkout process.