Customer Service 888 773 1465
TERMS AND CONDITIONS
SHIPPING AND HANDLING
We ship via UPS, fully insured. We require a physical address as UPS will not deliver to P.O. boxes. Please note that UPS Ground and UPS Next Day Air refer only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within 5 days of ordering, some orders take additional time. Please note that UPS only delivers Monday-Friday, therefore Overnight Delivery shipped on a Friday will arrive on Monday. For product availability inquiries, please contact our Customer Service department at firstname.lastname@example.org.
When you place your order on our Website, the stones and materials are hand selected, and your jewelry is hand made by one of the skilled artisans in our design studio. If for some reason you are not completely satisfied with your purchase, you can return the item for a refund or you can choose to receive a Web credit towards a future purchase. Items must be returned to our studio within 10 days of the date your item was delivered via UPS to the shipping address specified on your order. Please note that we can only accept returns for purchases from our online store. Products purchased through our retailers must be returned to the retailer and are subject to the store policy of the retailer. Unfortunately we cannot accept returns or requests for Web credit on any special orders or sale items. Items must be returned with their original packaging in perfect condition. We cannot accept COD deliveries.
Returns and requests for Web credit will be subject to shipping charges. Items received as gifts may be exchanged or applied to the purchase of an item of equal or greater value.
Please see our Customer Service section for instructions for processing your return or exchange for Web Credit. When we receive the unworn item you are returning to us in perfect condition we will notify you via email that your return or request for Web credit has been processed. If you have requested a refund for your purchase, please allow up to 5 business days for refund to be reflected on your bank statement from the date you received an email from us notifying you that your return was processed. Note that we cannot refund shipping charges on items returned to the studio.
The Robindira Unsworth products displayed at the Site are available in select retail boutiques throughout the United States. The prices, if displayed at the Site, however, are exclusive to the Site, are quoted in U.S. Dollars, and are valid and effective only in the United States. The pricing of our products in retail boutiques is at the sole discretion of the boutiques and is not regulated by Robindira Unsworth. We provide accurate information on our products to the best of our knowledge. We are not held responsible if any product description is deemed inaccurate or if our supply sources provide inaccurate information to us.
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. Due to the nature of the gemstones and metals used in the manufacture of our jewelry, shape, size, and color may vary from piece to piece.
Occasionally there may be information on Robindira.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Robindira Unsworth, Inc. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Robindira Unsworth, Inc. Robindira Unsworth and our other trademarks appearing at this Site are the trademarks of Robindira Unsworth, Inc.
This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.
Robindira Unsworth, Inc. provides the materials on this site "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Robindira Unsworth, Inc. expressly disclaims any duty to update or revise the materials on this site, although Robindira Unsworth, Inc. may modify the materials at any time without notice. By your use of this site, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site. You further acknowledge that Robindira Unsworth, Inc. shall not be liable for any damages or any kind related to your use of this site.
You agree to defend, indemnify and hold Robindira Unsworth, Inc. harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
Unless otherwise specified, this Site and the Contents thereof are displayed solely for the purpose of promoting Robindira Unsworth's products and services available in the United States. This Site is controlled and operated by Robindira Unsworth, Inc. from its offices in California. This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts of the State of California.